Pastoral Care and Safeguarding

The Pastoral Care and Safeguarding teams are in place to support the All Saints community and offer guidance.

The Pastoral Care team

The team is available to give help where needed. As we are a growing community, your life groups and mid-week groups are best placed to offer the first line of support, as you are already in relationship with each other.

That being said, each case where pastoral care is needed is unique, and the team is always available to offer advice and step in, especially if additional support is needed. Sometimes it's easier to open up to someone who is outside of a situation. 

The Pastoral Care team are there to help and offer support in both short and long term situations. The leaders in Pastoral Care are currently Rev Owen Gallacher and Rev Andy Smith.

  • If you (or someone close) is unwell we can offer prayer and a listening ear, as well as help arranging transport to hospital and medical appointments

  • We can offer short-term practical help (essential DIY and gardening, Meal Rotas,transport etc)

  • Pastoral Care Listeners: A listener is someone you can talk to and is aware of the kind of issues that you may wish to talk about, and will work confidentially with you. Listeners are welcoming, understanding and supportive and will value and listen to you without judging what you want to share. You will be able to meet with a Listener for four sessions

A point to note - The Pastoral Care team should not be considered an alternative for professional services, social services, counselling any other or agencies. They will signpost to a more appropriate agency if required. The team will will not judge, will not diagnose or recommend medication, but is not a cheap DIY or long term service. Confidentiality will be kept unless obliged to disclose due to safeguarding or legal reasons.


For non emergency pastoral matters, please email 

For emergency situations please use the pastoral phone during office hours: 07908 046560


For concerns or advice, our Safeguarding Reps Tim and Diane Marlow can be contacted at Alternatively contact one of our Vicars: Rich or Owen. Also see the Reporting mistreatment section below.

The All Saints safeguarding policy is up in both All Saints and St Helens, as well as the church office. It conforms to the Church of England's general policy. Alongside the safeguarding policy are posters with key contacts in line with ‘Promoting a safer church’ and Childline (0800 1111)


The one main point that the Safeguarding team wanted to emphasise here, is that a person being 'vulnerable' or not can change, and can be influenced by circumstances and environment. Furthermore, please keep in mind is that when people open up and confide in life groups, they are making themselves vulnerable to the group, or individual members, and this should be treated with due respect and confidentiality. Tim and Diane Marlow are available to provide advice and assistance.

Roles Requiring a DBS

All voluntary and paid positions working with children and vulnerable adults require a DBS to the appropriate level as required by the role. A DBS need to be renewed every 5 years. The Diocese C1 Safeguarding training should be carried out within the first year of appointment, and then the C5 refresher training every 3 years from that point.

Statement from the Diocese:

The Church of England is committed to encouraging an environment where all people and especially those who may be vulnerable for any reason are able to worship and pursue their faith journey with encouragement and in safety. Everyone, whether they see themselves as vulnerable or not, will receive respectful pastoral ministry recognising any power imbalance within such a relationship.

An adult who is vulnerable is defined as “any adult aged 18 or over who, by reason of mental or other disability, age, illness or other situation is permanently or for the time being unable to take care of him or herself, or to protect him or herself against significant harm or exploitation”

Some of the factors that increase vulnerability include:

  • a sensory or physical disability or impairment;

  • a learning disability;

  • a physical illness;

  • mental ill health (including dementia), chronic or acute;

  • an addiction to alcohol or drugs;

  • the failing faculties in old age;

  • a permanent or temporary reduction in physical, mental or emotional capacity brought about by life events, for example bereavement or previous abuse or trauma.

Abuse in adults can be physical, emotional, sexual, financial, neglect or self-neglect, spiritual or modern slavery.

Reporting mistreatment

Any allegations of mistreatment, abuse, harassment or bullying must be responded to without delay. If you think that someone is at immediate risk of serious harm you must contact the police on 999.

Some situations will not require such immediate action. Where there are suspicions of abuse but where no allegation of abuse has been made, you should share your concerns with, and seek guidance from Rich, Owen, Tim or Diane, and from the Diocesan Safeguarding Adviser (DSA), Hilary Higton . Telephone 07495 060869

Whether or not the matter involves the church there will be cooperation with the police and local authority in any investigation. Sensitive and informed pastoral care will be offered to anyone who has suffered abuse, including support to make a complaint if so desired: help to find appropriate specialist care either from the church or secular agencies will be offered.

For more guidance see the House of Bishops Safeguarding Policy for Adults ‘ Promoting a Safe Church

Contact details of Social Services and Police within the Diocese

Hilary Higton , Diocesan Safeguarding Adviser - 07495 060869

Non-Urgent Police Enquiries - 101 (you will be put through to the appropriate force eg West Mercia or West Midlands)